NeuroGenesis Return Policy

  • We do not accept returns on opened bottles or bottles with broken safety seals.
  • Due to the variability of each individual's neurochemistry, we cannot guarantee desired effectiveness. We guarantee only the quality and condition of our products.
  • There is a 20% restocking fee on returns of all unopened products (as defined above), and shipping charges will not be refunded unless it is being returned because of our error.
  • A copy of the original, dated invoice must accompany the request.
  • Product specials are not eligible for credit returns or exchanges.
  • Customers returning merchandise are responsible for any return postage charged.
  • Send a copy of the invoice with the returned product.
  • All product returns must be requested within 30 days of receiving the product.
  • To return an unopened bottle of product within the stated time frame, please call 800-862-5033 and request a return form be placed on file. This will expedite the request. Once the corporate office receives the returned product, a credit will be issued on the same credit card that was debited, or a check will be mailed if you paid by check or money order.
  • Please call the above phone number to report errors promptly.

NeuroGenesis Backorder Policy

All orders are subject to inventory availability. For any number of reasons, there may be times when the product you are ordering is temporarily out of stock. When these rare occasions occur, you will be notified (A great reason to be sure you are giving us valid contact information.) by a Customer Service Representative and given the option of canceling your order or waiting on the shipment to arrive. If you have ordered more than one product, you also have the option of shipping the rest of the order immediately or waiting and having all products shipped together when available.

Help Center Guide
|- Help Center -|- Return/Backorder Policy -|- Auto-Ship -|
|- Precautions -|- Privacy Policy -|- Product Safety -|
|- Security -|- Shipping -|- Shopping Cart -|

The content of this web page is not to be considered
medical advice. To obtain medical advice, please see your
physician or health care professional.

These statements have not been evaluated by the
Food and Drug Administration. This product is not intended
to diagnose, treat, cure, mitigate or prevent any disease.

IMPORTANT: Nutritional supplements work best in conjunction with a healthy diet. Optimal health does not happen overnight, but requires a building process. Please be faithful to yourself and to your body by taking NGI products on a regular, on-going basis.